Founded in 2011, Roxton Industries, a cleaning product supplier in Kitchener, Ontario supplies surface wipes, personal wipes, dispensing units, disinfecting foggers, cleaning and disinfecting chemicals – both industrial and eco friendly – and have even started a DIY range for people that want to control what they use for cleaning, disinfecting and personal care. As the top B2B and B2C provider of premium cleaning supplies, Roxton Industries is a cleaning product powerhouse! They have been serving Canada for over 10 years, providing businesses all over the country with access to disinfecting solutions that are tried, tested, and proven to work.
Ever-Expanding Product Lines
Roxton works with various businesses including gyms, health clubs, offices, government installations, first responders, and many others to win the fight against germs. They understand what their customers need and each vertical they service can find solutions in what they offer. Every item they carry is designed with their customer in mind.
Supplying products that are proudly made in Canada is their go-to solution whenever possible to support our national economy and their local community. When required, they have the reach and connections to search the world over to find you the exact product you are looking for.
Exceptional Customer Service
It quickly becomes obvious in any interaction with their team that they take pride in their customer service program. You can bet that any inquiries or concerns will be responded to in a timely manner. They see every customer interaction as an opportunity to make a point of contact and a positive impression; not to mention a chance to listen and learn.
The Need for a New Website
For years, Roxton Industries provided the convenience of being able to purchase their products via their e-commerce store. As the company grew however, they started to outgrow their website and e-commerce platform. They needed more flexibility and control over the site and a better understanding of the site’s performance. They also needed to be able to change the look, feel and content of their site easily and found their old platform was too restrictive and cumbersome.
Partnering with MoreSALES
Roxton Industries engaged MoreSALES to improve the UX (user experience), provide more flexibility and control over their website and enable better analytics so their team could gather important insights on the site’s performance. MoreSALES commenced to rebuild the site and migrate them to a new e-commerce platform.
Some of the key facets to the project included:
- Ensuring no losses of Organic traffic during the transition
- Fixing Google Analytics to provide more reliable site data
- Linking Roxton’s e-commerce system to their accounting program with dynamic importing/exporting of orders and customer data
- Linking their e-commerce system to their preferred payment and shipping platforms
- Setting up a phone ordering system to be able to take orders manually
Over a period of four months, the team at MoreSALES worked collaboratively with the Roxton Industries team to map, design, build and launch the new site on a new e-commerce platform.
Not only does the new site have a clean modern look with improved navigation, it also provides a much greater degree of flexibility and functionality for the Roxton team.
“It has been a great experience working with Gord, Matt and the team at MoreSales” stated Jamie Pritchard, president of Roxton Industries. “Moving to a new platform is a big undertaking and their team walked us through the process every step of the way. They helped us to overcome every challenge to keep it all moving forward and arrive at a great product. Thanks to the MoreSALES team!”
MoreSALES was happy to support the talented team at Roxton Industries on their new website project and looks forward to working with them again on future initiatives.
For quick and easy access to the best in disinfecting products and accessories for your business, visit www.roxtonindustries.ca